Overview

Company

Bonitasoft fully supports digital operations and IT modernization with Bonita, an open-source and extensible platform for automation and optimization of business processes. The Bonita platform accelerates development and production with a clear separation between capabilities for visual programming and for coding. Bonita integrates with existing information systems, orchestrates heterogeneous systems, and provides deep visibility into processes across the organization.

The Bonitasoft Community

Bonitasoft has been following its initial commitment to open-source since 2009. We believed from the start that by making the technology free and available, Bonitasoft would democratize process automation technologies, encouraging market adoption of business process management and intelligent process management. We have now an ecosystem of more than 150,000 members and customers in 75+ countries.

THE BONITA SOLUTION

  • Bonita is an extensible Process Automation platform that offer an free field for developers to explore, create, and innovate without constraints

  • Bonita has been developed with an innovative and low-code approach allowing collaboration between non-tech users and developers

  • Bonita is free to use with our open source version: https://www.bonitasoft.com/downloads

WHERE ARE WE ?

In France, Spain and the United States with our main office is Grenoble (France).

This role is located in North America or Canada (full remote) and will report to the Support Manager, Poorav Chaudhari

Mission

This is a very rewarding job if you like to help Customers out of tricky situations. Being a Software Support engineer at Bonitasoft means that you work closely with the Customer from troubleshooting to finding a reasonable workaround/solution through clear communication at every step, ensuring Customer Satisfaction. Great communication skills will be essential in this role.

As the expert on Bonitasoft, you role will involve a number of responsibilities including :

  • Performing deep analysis of problems experienced by Customers, including reproducing them, and ultimately respond with a solution, with a strong Customer satisfaction mindset

  • Working closely with the R&D team to find solutions for complex problems

  • Reporting bugs, product gaps and incomplete documentation to improve customer satisfaction

  • Providing support on the AWS cloud infrastructure where Bonita Cloud is hosted

  • Contributing to product Documentation and Knowledge base articles to

  • Monitoring, suggesting and implementing technological improvements to keep our support team on top of our game

Profile

  • French speaking, fluent to native

  • Confirmed experience in a similar role in B2B Software/SaaS industry

  • Strong verbal and written communication skills

  • Strong ability to listen, understand, analyze and write solutions clearly and concisely

  • Tenacious problem-solver with a strong analytical/QA mindset

  • Ability to meet short deadlines under pressure and to work independently/autonomously

  • Real team player, ability to work in a multicultural and geographically diverse organization

  • Bachelor's degree in Computer Science or a related field.

Your Technical Skills

  • Programming & deployment architecture in Java

  • Experienced in Linux & Microsoft Windows environment

  • Database experience and proficiency in at least one of these: MySQL, SQL Server, Oracle, PostgreSQL

  • Experience with Database concepts, Data management (RDBMS), and SQL

  • Experience with web technologies like JavaScript, JQuery, Angular JS

  • Experience with at least one application server like Tomcat, WildFly, …

  • Experience with multi-tiered platforms

  • Troubleshooting Skills

  • Skilled in analysing logs and finding patterns and be able to pinpoint the real issue

  • Experience with JVM concepts like heap dump analysis and thread dump analysis

  • Familiar with Infrastructure issues like CPU spikes, memory spikes, network analysis, etc.

These would be a plus if you have knowledge or interest in :

  • WS, Docker, Kubernetes

  • Salesforce and/or CRM applications

  • Software defect tracking system such as JIRA

  • Reading/writing HTML and CSS

  • Business Process Management