Overview

Company

Bonitasoft fully supports digital operations and IT modernization with Bonita, an open-source and extensible platform for automation and optimization of business processes. The Bonita platform accelerates development and production with a clear separation between capabilities for visual programming and for coding. Bonita integrates with existing information systems, orchestrates heterogeneous systems, and provides deep visibility into processes across the organization. 

The Bonitasoft Community

Bonitasoft has been following its initial commitment to open-source since 2009. We believed from the start that by making the technology free and available, Bonitasoft would democratize process automation technologies, encouraging market adoption of business process management and intelligent process management. We have now an ecosystem of more than 150,000 members and customers in 75+ countries.

We are 70 Bonitasofters working together toward the same ambition: become the European leader of BPM solutions.

We regularly organize product events where we discuss new releases and new features. Feel free to join us at our next events: https://www.linkedin.com/company/bonitasoft/events/?viewAsMember=true

WHERE ARE WE ?

We are a full remote organization with colleagues based in France, Spain and the United States. Our main office is Grenoble (France) and available for corporate gathering, team building and casual meet-ups.

This role is based in France, in hybrid or full remote.

Mission

YOUR FUTURE TEAM

  • You will be part of the Customer Success & renewal team (5 people).

  • Direct team: you will be working closely with the sales administrator (Gregory) and the team manager (Nicolas).

Customer’s renewals and upselling represent the highest earnings at Bonitasoft. 

ABOUT YOUR ROLE

As a key member of the success of Bonitasoft, will help the Customer Success & Renewal team members prepare all administration tasks that are related to renewal and upsell deals with Bonitasoft’s customers: CAC 40 companies and international big firms across various business sectors (finance, pharma, tech, …).

You will mainly assist Gregory follow up on contract deals with customers : 

Follow-up Renewal Deals agenda by executing the administrative steps of the process to ensure that the subscription renewal contracts are sent on time for your customer portfolio:

  • Renewal quote building using Bonitasoft rules and price list catalog

  • Draft the proposal emails to be sent to the customers

  • Draft the follow up email to be sent to the customer until the deal is closed

Maintain and update data in the CRM tool (Salesforce)

  • Keep up to date the customer data in Salesforce

  • Opportunities and Contracts

  • List of tasks to be performed to insure accuracy of the renewal deal agenda

  • Check the different dashboards, and alert when limit are breach or data quality flags are raised

Work on projects related to the CRM tool (Based on affinity and skills):

  • Dashboard building

  • Business data quality management

Profile

  • Precision and high attention to detail

  • Business proficiency writing in French and English with a high level of professionalism

  • Ability to always write in a good and professional manner to the customers

  • You are comfortable with numbers and can cope with a high volume of quotes

  • You are well organized and you can cope with multiple tasks 

  • Experience in a similar role in a software company would be highly appreciated

BONITASOFT RECRUITMENT PROCESS

  1. HR interview with Christelle, our Talent Acquisition 

  2. Role play that you will present to your team managers Nicolas and Gregory

  3. Debrief Role Play with the CS team manager Nicolas

  4. Final interview with Charlotte, our VP of People